Kudos to Amazon!

Had a very good customer service experience:

I’m replacing my copy of The Confusion, because it came with a broken spine (a case of insufficient glue). The first two times I tried to process the return request, the e-mail I got from Amazon didn’t contain the necessary link to the printable return label. I used their “Contact Us” page and got no less than 3 replies from customer service, including one from Uppiliyappan Varadarajan, all in less than 30 minutes.

My problem has been resolved two ways, and the shipment of a replacement has been confirmed. While it’s too bad that their return processing software didn’t work properly in the first place, their response was damn impressive.

One comment on “Kudos to Amazon!
  1. … “outsourcing”?

Nurd Up!